Frequently Asked Questions

Welcome to our store

Our collection goes beyond furniture, featuring a variety of home decor items - from beautiful wall art and decorative cushions to stylish tableware and unique trinkets. These items are handpicked from a plethora of global and local artists and designers, embodying a fusion of cultures, styles, and trends.

At Hogar es..., we believe that your home is a reflection of who you are. It's our mission to help you create a space that feels authentic to you, tells your story, and transforms your house into a home that you love and feel proud of. Experience a shopping journey that’s as unique and inspiring as the items we sell. Welcome to Hogar es..., where we redefine the essence of home.

Frequently asked questions

Our buying process is very simple.

  • Browse through our website and add to your cart the products you wish to buy, by clicking in the button that says “add to cart”.
  • When you are ready to buy, just click the “view cart” button. If ready, press “Proceed to checkout”, that will lead you to our log in page.
  • You must create an account with us in order to complete your purchase. Once you have entered the required information, shipping charges and applicable sales taxes will be added to the total of your order.
  • You must acknowledge having read and accepted these Terms and Condition, in addition to our Privacy Policy, before you complete your payment.

For additional information, please contact us by sending an email to or calling us (787) 880-2220.


  • Please allow between 15 to 30 working days for shipping. It could be less time. It depends on the weight and size of the items purchased.
  • We take longer time to provide our customers a less expensive shipping.
  • If you’re resident of Puerto Rico additional taxes may apply to your order.
  • Free shipping offers are only available for Continental US and are not available for Hawaii, Alaska or Puerto Rico.
  • Puerto Rico residents can save shipping costs by selecting at checkout “pick up in store”. When this is selected, the customer most go to our store in Hatillo, PR to get it’s order.

You can contact our email: to track your merchandise or you can call us at our store: (787) 880-2220 to make a track of your purchase.


If you received wrong, broken or defective merchandise you should report it within the next five days of receiving the order, through our return process:

1. Contact us through email: or call us (787) 880-2220 during the next five days after you received the purchase. If it’s via e-mail, please include a picture of your damaged item.

2. Hogar es… will send you by email or fax the Return Form with the appropriate address that you will return the merchandise.

3. The merchandise must be received in good condition, with tags and original packaging. The customer will pay the shipping and processing fees related to the return (via UPS or FedEx). We do not refund for shipping and handling charges.

4. Please include with the Return Form the original sales receipt.

If you have any questions please send us an email to or calling us (787) 880-2220.

We will gladly help you.

Terms of Use & Conditions

Welcome to the Hogar es… Web site ( . Please review the following basic rules that governs your use of and purchase of products from this site (collectively, “Agreement”).

Website Use

Use Of This Site Constitutes Acceptance Of These Terms And Conditions.

Hogar es… ( may make changes to the information contained in this Internet site, or to the services described and contained therein, at any time and without notice. Hogar es… may from time to time change the rules that govern your use of this Internet site. Your use of this Internet site following any such change constitutes your agreement to follow and be bound by the rules as changed. Hogar es… may change; move or delete portions of, or may add to, this site from time to time.

Pictures and comments sent to our web page will remain exclusive property of Hogar es…

Products cannot guarantee that the products displayed on this site will be available at the Store nor that the prices are the same, prices may vary. 

Products MUST be use for the real purposes and environment for which they are created.

We will not accept returns or exchanges of any merchandise which was used for purposes other that it’s normal ones. (For example, using a tray not made for microwave for microwaving)

Product availability and selection are subject to supply. 

Hogar es… cannot guarantee that the products will be available at the very moment the order is placed. Inventory changes every day. The product may be on back order or out of stock.  Also prices may vary for more or less.

Before confirming the order, Hogar es… will contact the customer to update you of any changes that may occur on your order. You make the final desicion!  

Product descriptions, specifications, colors, and pricing are subject to change by at any time without notice. Prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States.


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